Question 1

Why use Fly à la MODE?

Accepted Answer

Fly à la MODE redefines what it means to travel light. No more wasting time at baggage claim. No more dragging baggage around. No more flying back with dirty laundry. With our service, you have access to a curated collection of trendy, high-quality pieces for your getaway. Rather than buying new clothes for a single wear, you sport the latest styles rented from our online boutique while you enjoy your vacation.

Your benefits with Fly à la MODE:
Travel without checking in baggage.
Experience new fashion on your vacation.

Question 2

What type of vacationers does Fly à la MODE cater to?

Accepted Answer

Fly à la MODE caters to vacationers who prefer to: 
Travel light
Avoid packing
Have a worry-free travel experience with zero chance of delayed or lost baggage 
Welcome the opportunity to rock new styles

Question 3

How do I use Fly à la MODE?

Accepted Answer

To use Fly à la MODE, follow these steps:

Create an account. 
Reserve your styles from Chicago Carousel and/or MODE AILES, pronounced Modelle.
Provide accurate destination address, check-in and check-out dates, times, and your flight information.
Send your clothing concierge an SMS message once you arrive at your destination. Your styles will be hand-delivered between 8 AM and 6 PM CST Monday through Sunday. If arriving after 6 PM, your styles will be delivered at a pre-determined time on the next day. 
Prepare clothing for pick-up by 6 PM CST the day prior to check-out. Your clothing concierge will send you an SMS message 48 hours ahead of check-out to arrange for pick-up.

See Store policies for Terms and Conditions.

Question 4

What are the delivery hours?

Accepted Answer

Monday through Sunday 8 AM - 6 PM CST.

Question 5

What are the carousels of Fly à la MODE?

Accepted Answer

Chicago Carousel contains ready-to-wear pieces where the price is based on the number of items reserved.

MODE AILES means FASHION WINGS in French and it's pronounced  MODELLE. This carousel houses designer rentals from Chicago Fashion Designers that showcase their exclusive pieces. The price is à la carte so each piece has its own cost.

Question 6

What does the Chicago Carousel offer?

Accepted Answer

The Chicago Carousel offers ready-to-wear pieces for rent. Prices are based on number of items in your selected package.

Question 7

What does the MODELLE offer?

Accepted Answer

MODELLE offers exclusive pieces from Chicago Fashion Designers for rent à la carte. A la carte means each item has its own price.

Question 8

How are the clothes cared for?

Accepted Answer

Clothes are laundered using hypoallergenic, perfume-free detergent or dry cleaned as required. To keep you looking brand new, all styles are freshly pressed and quality checked prior to hand-delivery. Your closet comes in Fly à la MODE-branded garment bags.

Question 9

How much does Fly à la MODE's service cost?

Accepted Answer

The cost of service depends on your selected carousel. Chicago Carousel offers three packages starting from $299 that are priced based on the number of items. The pieces in MODE AILES, pronounced MODELLE, are priced à la carte.

Vacation your way! Buy a package from the Chicago Carousel and include items from MODELLE as desired, or exclusively rent from MODELLE.

Question 10

What if my clothing doesn't fit?

Accepted Answer

Product descriptions are available for each item to provide fit details. If an item in your closet does not fit, contact your clothing concierge within 1 hour of delivery. You'll have the option to select an alternate size of the same style or select a different available style that will be delivered within business hours.

Question 11

Can I purchase my rented styles?

Accepted Answer

Not at the moment but let us know which items you fell in love with at info@flyalamode.com.

Question 12

How soon before arrival should I reserve a closet?

Accepted Answer

Reservtions should be made 72 hours or more prior to arrival. Any reservations made within 72 hours of arrival are subject to a $75 fee.

See Store Policies for more details.

Question 13

Can I make changes to my closet after completing my reservation?

Accepted Answer

Yes. You can make changes in My Closet. Changes made within 72 hours prior to arrival are subject to a $75 fee.

See Store Policies for more details.

Question 14

If I extend my stay after reserving from the Chicago Carousel, can I add more pieces?

Accepted Answer

Extensions are not currently available for Chicago Carousel. You may opt to rent à la carte from MODE AILES, pronounced MODELLE.

Question 15

What is included in the service fee?

Accepted Answer

The service fee includes your dedicated Clothing Concierge, your clothing in branded garment bags, professionally laundered clothes, restocking, and the convenience of not packing and dragging a luggage around.

FREQUENTLY

asked questions